Boeing announced on Monday that its CEO Dave Calhoun would be stepping down at the end of the year. Calhoun was appointed in 2020 to revive the company’s fortunes amid one of the worst public trust crises in its 100-year-old history, following two fatal crashes of 737 MAX jets.

Then, in January, a door plug blew out of the side of an Alaska Airlines 737 MAX, forcing pilots to take emergency measures. 

Sean O’Keefe, University Professor and former chairman of the board and chief executive officer of Airbus Group Inc., says whoever is appointed at Boeing will need to be able to listen to the concerns of the industry. In particular, they will need to work hand in hand with its airline customers—from Alaska Airlines to United—to make sure safety issues will be the focus in the months ahead, he says.

“It will be collaborating more than consulting with Boeing saying, ‘Okay, you tell me what it is that’s going to raise your confidence that we know what we’re doing here’,” O’Keefe says. “You need to be able to listen carefully and put together a comprehensive strategy that will respond to what will most likely be multiple different voices.”

Read more in the Al Jazeera article, “‘Eyes of the world on us’: Boeing shakes up leadership amid safety crisis.”